Terms of Service

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you use the Services on behalf of a business or other organization, you represent and warrant that you have authority to bind that organization to these Terms.

VHQL operates a technology platform that helps users assess vehicle appearance and condition, obtain vehicle-care information and guidance, compare options, and connect with independent businesses that provide vehicle-care services.

The Services may include vehicle scans, recommendations, estimated pricing information, business discovery and comparison, service requests, communications, bookings, and related vehicle-management features.

VHQL may modify, add, suspend, or discontinue features of the Services from time to time, subject to applicable law.

For purposes of these Terms, a “Vehicle Care Business” means an independent third-party business that offers vehicle appearance, protection, cosmetic repair, detailing, or other vehicle-care services through or in connection with the Services.

Vehicle Care Businesses are independent businesses and are not employees, agents, partners, joint venturers, or representatives of VHQL.

VHQL provides the platform through which users may discover, compare, communicate with, request services from, and book services with Vehicle Care Businesses. Unless expressly stated otherwise, VHQL does not perform the underlying vehicle-care services.

Each Vehicle Care Business is responsible for the services it offers and performs, including its pricing, availability, workmanship, personnel, licenses, permits, insurance, warranties, and compliance with applicable law.

Any agreement for the performance of vehicle-care services is between you and the applicable Vehicle Care Business. VHQL's facilitation of a service request, communication, booking, or payment of a deposit does not make VHQL a party to the underlying agreement for vehicle-care services.

Any recommendation, ranking, rating, match, or other information made available through VHQL is provided to assist users in evaluating available options and does not constitute a guarantee of a Vehicle Care Business or its services.

Certain features of the Services require a VHQL account.

You agree to provide accurate, current, and complete information and to keep your account information reasonably up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except to the extent otherwise provided by applicable law.

You may not impersonate another person, create an account using materially false information, or access another person's account without authorization.

You must promptly notify VHQL if you know or reasonably suspect that your account has been accessed or used without authorization.

VHQL may suspend, restrict, or terminate an account if we reasonably believe it has been compromised, used fraudulently, or used in violation of these Terms.

VHQL may use artificial intelligence, machine learning, computer vision, and other technologies to analyze vehicle photographs and information submitted through the Services and to provide scans, recommendations, and other vehicle-care guidance.

Scan results are based on the information available to VHQL at the time and may be affected by factors such as image quality, viewing angle, incomplete information, or conditions that cannot reasonably be identified from submitted materials.

VHQL does not guarantee that a scan will identify every condition or that every scan, recommendation, classification, or other output will be complete or accurate.

Vehicle scans are intended to provide information relating to vehicle appearance, condition, protection, and cosmetic care. They are not a substitute for an appropriate physical inspection where one is necessary and should not be relied upon to diagnose mechanical, structural, electrical, or safety-critical vehicle conditions.

VHQL may display estimated prices, price ranges, or pricing information provided by Vehicle Care Businesses.

Unless expressly identified as a confirmed price from a Vehicle Care Business, pricing generated or displayed by VHQL is an estimate provided for informational purposes and is not a binding quote.

Actual pricing may vary based on the vehicle's condition, scope of work, location, selected options, materials, provider pricing, or other circumstances relevant to the service.

The applicable Vehicle Care Business is responsible for confirming the final price for the services it performs.

VHQL may facilitate bookings with Vehicle Care Businesses and the collection of deposits associated with those bookings.

The amount of any required deposit and any applicable cancellation or refund terms will be disclosed before you authorize payment.

Unless otherwise disclosed at the time of booking, a deposit represents a portion of the total amount due for the booked service. Any remaining balance is payable directly to the applicable Vehicle Care Business in accordance with the terms applicable to the service.

Payments facilitated through VHQL may be processed by a third-party payment processor. By submitting a payment, you authorize the applicable charge and agree to provide accurate payment information.

Eligibility for cancellation, modification, or refund of a deposit is governed by the terms presented in connection with the applicable booking and applicable law.

VHQL's facilitation or processing of a deposit does not make VHQL the provider of the underlying vehicle-care service.

Nothing in these Terms limits any refund or cancellation right that cannot lawfully be waived.

When you submit a service request, request an estimate, initiate a booking, send a message, or otherwise choose to interact with a Vehicle Care Business through VHQL, you authorize VHQL to transmit information reasonably necessary to facilitate that interaction in accordance with our Privacy Policy.

Vehicle Care Businesses exercise independent control over the manner in which they perform their services.

VHQL is not responsible for the acts or omissions of a Vehicle Care Business or for the quality, performance, completion, or outcome of services performed by a Vehicle Care Business, except to the extent otherwise required by applicable law.

Questions or disputes concerning the actual performance of vehicle-care services, workmanship, warranties, or amounts charged directly by a Vehicle Care Business should be addressed with the applicable Vehicle Care Business.

Nothing in this section limits rights or remedies available under applicable law.

The Services may allow you to submit photographs, vehicle information, communications, documents, and other content (“User Content”).

You retain ownership of your User Content.

By submitting User Content, you grant VHQL a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, analyze, transmit, and display the User Content as reasonably necessary to operate, provide, maintain, secure, and improve the Services and to facilitate interactions you request through VHQL.

You represent and warrant that you have the right to submit the User Content and that your submission and VHQL's permitted use of it will not violate applicable law or the rights of another person.

You may not knowingly submit unlawful, fraudulent, infringing, or materially false or misleading User Content.

Our collection and use of personal information contained in User Content is governed by our Privacy Policy.

You agree not to use the Services to:

• Violate applicable law or regulation;
• Engage in fraudulent, deceptive, or unlawful conduct;
• Impersonate another person or business;
• Provide materially false or misleading information;
• Access an account, system, or data without authorization;
• Interfere with or disrupt the operation or security of the Services;
• Introduce viruses, malware, malicious code, or other harmful technology;
• Circumvent security measures, access controls, or usage restrictions;
• Scrape, crawl, harvest, or systematically extract information from the Services without authorization;
• Use automated means to access the Services in a manner that places an unreasonable burden on VHQL systems;
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services except where permitted by applicable law;
• Infringe the intellectual-property, privacy, publicity, or other rights of another person;
• Manipulate ratings, reviews, rankings, recommendations, or marketplace activity; or
• Use the Services for any purpose materially inconsistent with their intended operation.

VHQL may investigate suspected violations and take appropriate action, including restricting or terminating access to the Services.

The Services and all associated software, technology, designs, interfaces, graphics, logos, trademarks, text, compilations, and other proprietary materials, excluding User Content and third-party materials, are owned by or licensed to VHQL and are protected by applicable intellectual-property laws.

Subject to your compliance with these Terms, VHQL grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services for their intended purposes.

Except as expressly authorized by VHQL or permitted by applicable law, you may not copy, modify, reproduce, distribute, sell, license, publicly display, create derivative works from, or commercially exploit VHQL's intellectual property.

No rights are granted except as expressly provided in these Terms.

The Services may contain links to, integrate with, or otherwise rely on websites, applications, products, or services operated by third parties.

VHQL does not control and is not responsible for the content, availability, security, terms, or privacy practices of independent third-party services.

Your use of a third-party service may be subject to separate terms and policies established by that third party.

By using the Services, you consent to receive communications from VHQL electronically, including account notices, verification messages, security alerts, booking and transaction communications, customer-support communications, and other administrative messages.

You agree that electronic communications may satisfy any legal requirement that a communication be provided in writing to the extent permitted by applicable law.

Marketing communications, where offered, will be subject to applicable law and available communication preferences.

You may stop using the Services at any time.

VHQL may suspend, restrict, or terminate your access to the Services if we reasonably determine that:

• You have materially violated these Terms;
• Your account is being used fraudulently or unlawfully;
• Your use of the Services creates a security or legal risk;
• Suspension or termination is required by law; or
• Action is reasonably necessary to protect VHQL, the Services, another user, a Vehicle Care Business, or another person.

Where appropriate, VHQL may provide notice before suspension or termination.

Termination does not affect rights, obligations, or liabilities that accrued before termination. Provisions that by their nature should survive termination will remain in effect.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

VHQL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

WITHOUT LIMITING THE FOREGOING, VHQL DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
• A VEHICLE SCAN WILL IDENTIFY EVERY CONDITION;
• A SCAN, RECOMMENDATION, OR OTHER AUTOMATED OUTPUT WILL ALWAYS BE COMPLETE OR ACCURATE;
• AN ESTIMATED PRICE WILL MATCH THE FINAL PRICE FOR A SERVICE;
• A PARTICULAR VEHICLE CARE BUSINESS WILL BE AVAILABLE; OR
• SERVICES PERFORMED BY A VEHICLE CARE BUSINESS WILL MEET ANY PARTICULAR STANDARD OR EXPECTATION.

Nothing in these Terms excludes any warranty or consumer right that cannot lawfully be excluded.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VHQL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VHQL WILL NOT BE LIABLE FOR:

• THE ACTS OR OMISSIONS OF A VEHICLE CARE BUSINESS;
• THE PERFORMANCE OR NONPERFORMANCE OF VEHICLE-CARE SERVICES BY A VEHICLE CARE BUSINESS;
• CONDITIONS THAT COULD NOT REASONABLY BE IDENTIFIED THROUGH THE SERVICES;
• RELIANCE ON AN ESTIMATED PRICE OR OTHER NON-BINDING INFORMATION; OR
• THIRD-PARTY PRODUCTS OR SERVICES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VHQL'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID DIRECTLY TO VHQL DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section do not apply to liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless VHQL and its affiliates, officers, directors, employees, and agents from and against third-party claims, liabilities, damages, losses, and reasonable expenses, including attorneys' fees, arising out of or relating to:

• Your unlawful use of the Services;
• Your material violation of these Terms;
• User Content submitted by you that infringes or violates another person's rights; or
• Fraudulent or intentionally wrongful conduct by you.

This section does not require you to indemnify VHQL for VHQL's own unlawful conduct or for liability that cannot lawfully be transferred to you.

Except to the extent otherwise required by applicable law, these Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

This choice of law does not deprive you of any mandatory consumer protection afforded to you under applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE CERTAIN DISPUTES DECIDED BY A COURT OR JURY.

Informal Dispute Resolution

Before initiating arbitration, you and VHQL agree to attempt to resolve the dispute informally.

The party asserting a dispute must provide written notice describing the nature of the dispute and the relief requested. Notices to VHQL must be sent to support@vhqlapp.com with the subject line “Legal Dispute Notice.”

The parties will attempt in good faith to resolve the dispute for at least 30 days after the notice is received before commencing arbitration.

Agreement to Arbitrate

Except for disputes described below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with VHQL that cannot be resolved through the informal process above will be resolved by binding arbitration on an individual basis.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Arbitration Procedures

Arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect, as modified by these Terms.

The arbitration may be conducted by video conference, telephone, written submissions, or an in-person hearing as permitted under the applicable rules and law.

The arbitrator will have authority to award any individual remedy or relief that would otherwise be available in a court of competent jurisdiction, subject to these Terms and applicable law.

Arbitration fees and costs will be allocated in accordance with the applicable AAA rules and applicable law.

Exceptions to Arbitration

Either party may:

• Bring an individual claim in small claims court if the claim qualifies; or
• Seek appropriate injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or unauthorized use of intellectual property.

Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VHQL AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless required by applicable law or agreed by both parties, an arbitrator may not consolidate the claims of more than one person or otherwise preside over a class, collective, consolidated, or representative proceeding.

Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND VHQL WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE SUBJECT TO THIS ARBITRATION AGREEMENT.

Right to Opt Out

You may opt out of this arbitration agreement by providing written notice to VHQL within 30 days after the date you first accept these Terms.

Your notice must include your name, the email address associated with your VHQL account, and a clear statement that you wish to opt out of the arbitration agreement contained in the VHQL Terms of Service.

Send the notice to support@vhqlapp.com with the subject line “Arbitration Opt-Out.”

Opting out of arbitration will not affect the remaining provisions of these Terms or your ability to use the Services.

Severability

If any portion of this arbitration agreement is determined to be invalid or unenforceable, that portion will be severed to the extent permitted by law and the remaining provisions will remain in effect, except where severance would materially alter the fundamental nature of the arbitration agreement.

VHQL may update these Terms from time to time to reflect changes to the Services, business practices, or applicable law.

When these Terms are updated, the “Last Updated” date above will be revised.

If required by applicable law, VHQL will provide additional notice of material changes.

Changes will apply prospectively from their stated effective date. Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly presented in connection with a particular feature or transaction, constitute the agreement between you and VHQL regarding your use of the Services.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Waiver

VHQL's failure to enforce any provision of these Terms does not waive its right to enforce that provision or any other provision.

Assignment

You may not assign or transfer these Terms without VHQL's prior written consent.

VHQL may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or other lawful transfer of all or a portion of its business.

No Third-Party Beneficiaries

Except as expressly provided in these Terms, these Terms do not create rights in any person or entity other than you and VHQL.

Additional Terms

Certain features or transactions may be subject to additional terms disclosed to you when you use the applicable feature. If additional terms conflict with these Terms with respect to that feature or transaction, the additional terms will control the extent of the conflict.

If you have questions regarding these Terms, please contact:

VHQL, Inc. Email: support@vhqlapp.com Website: vhqlapp.com